What Our Customers Are Saying
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-Anonymous
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I've owned various boats over the years and have had many "experiences" along with them. Since purchasing my first Alumaweld Boat (used) and dealing with Stevens Marine, I don't think I'd go anywhere else for a boat or service. I've now owned three Alumaweld Boats and recently purchased a 23.5 ft. Columbia. My experience working with the Sales Team during the build process of my boat was flawless. They were on top of everything. I always felt taken care of and the communication process throughout was always transparent. Since owning the Columbia now for two years, Stevens Marine has always gone above and beyond to take care of me when needed. They have exceeded my expectations in all departments. Staff members are always willing to assist and make sure your are taken care of. If you are considering buying a boat, or having one serviced, I would highly recommend speaking with the team at Stevens Marine. Thank you. Joe
Joe DwyerStore Location: Portland West -
I bought a kicker motor a few years back and Trent was my salesman, my experience with him was so good that when I decided to buy a new motor I wanted to work with him again. From my first phone call with Trent to when I picked up my boat, he took the time to answer every question I had and stayed in contact with me through the process. Trent is extremely knowledgeable and definitely someone I will deal with again.
Chip Hermelin, St Helens, ORStore Location: Portland West -
I just wanted to express my gratitude towards all of Shane Nichols honesty and help. I bought a used boat which was everthing it was said to be. When picking it up on a Saturday, I was about 4 miles away and the trailer brakes locked up on the freeway. I called Shane & he had Presley from parts come drop off a tool set so I could release the pressure in the brake line. Left the boat & trailer at their shop and they put new brakes on Tuesday (mind you they are closed Sunday & Monday). I came down Thursday to pic it up. Just want to Thank all of Stevens Marine for standing behind what they believe in and the pride they have in the Company. Not many company's behave in that manner, Tons of gratitude for you guys !!!
Steve Keller, Tacoma, WASHINGTONStore Location: Portland West -
I wanted to spend a minute to tell you about my recent boat purchase and communications with Trent Vanzant. Trent was knowledgeable, helpful, always informative and highly professional throughout the entire process. At a time when people generally only stop to complain, I think it is important to give credit when it is earned. Trent seems to have a great grasp on customer relations, communication and I will definitely be buying my next boat through him.
Joe FlansburgStore Location: Portland West -
Bought a used SuperVee Pro, Shane was the sales man, great guy, second time out water pump failed, Stevens said to bring it down, though they knew it was a long ways, they would fix it for free. Wasnt able to get it out due to health issues for a few months, finally got it out and water pump didnt work. Another Mercury certified shop fixed it, I bough the service crew a bunch of pizzas for lunch as a gesture of gratitude. The pick up tube was missed. Called Stevens and talked with Mike Dennis, another great guy, told him what happened and Stevens is sending me a check for the repairs. Not many shops do that. My hat is off to a great shop and employees. To Stevens I put this up on the Aluminum Boats NW Facebook page and it has received a lot of positive reviews. Thank you.
Sincerely,
Barney PhillipsBarney Phillips, Tacoma, WAStore Location: Portland West -
Bought a used Arima Sea Explore from Nelson. Great service from Stevens and Nelson. Love the boat.
Patrick HallStore Location: Portland West -
Finding the perfect boat for you is a difficult task. I studied every brand and model, and every attribute for nearly three months before deciding. I watched all the videos I could, spoke with six different salesmen, check Craig'slist three times daily, and then I met Craig Mosul at Steven's Marine. What a gent! He will listen to you, make suggestions where he thinks you might be off track, and see the deal done from start to finish. Buying a boat could not be easier and I have total confidence that Steven's Marine will be there if I need help. I highly recommend visiting or calling them before you purchase a boat from any other dealership. Not all dealerships, just like brands of boats, are created equal. It is difficult to discern between the brands and weed out the weak sisters in the crowd. Craig can help you do that and get you into the perfect boat for you. Thank you Craig and Steven's Marine!
Nate Bridges, Sunnyside, WAStore Location: Portland East -
We worked with Chris Burgi and he was very professional with a great approach with customers. He listen to our needs and provided a few options that we could think over. He was very knowledgable about the boats we looked at and did a nice job of conveying what the benefits of certain features were. He helped us with product knowledge and the ability to decide which way to go. Chris wasn't pushy at all and you can tell he believes strongly in customer relations and service. We will be referring Chris to several friends and our sons as Im sure they are future boat owners.Ron Renee West, Happy Valley, ORStore Location: Portland East -
I have two Alumaweld boats at my lodge in Alaska that I have purchased from Stevens marine. Realized this summer I needed a few parts for my new boat and Bruce in Service went out of his way to find and get parts shipped to a remote location in Alaska.... would have been very easy for him not to spend all the time chasing down these items. He choose to do it with enthusiasm instead. He was a great help and will be buying my next boat from Stevens because of his efforts.
Thanks Bruce
Sincerely
Tom Baumgartner
Rainbow Bend LodgesTom Baumgartner, PORTLAND, OREGONStore Location: Portland West -
I brought my vessel in for a couple problems. These problems were expertly fixed and the vessel is running really great. I want to thank the technicians for their fabulous work. Dan was my service representative and I am very pleased with his outstanding customer service. Thanks, Dan, for saving my vacation!
-Anonymous -
We were extremely impressed with Trent Vanzant. He was honest, knowlegeable and negotiated fairly. What really impressed me was his follow through. He kept me in the loop via text and phone calls, and when I picked the boat up he went out of his way. We took the boat to the Willamette river, he gave a demonstration of all of the features, and turned me loose to operate the boat. He also made sure I was ready to roll when I drove away.
A very positive overall experience!Jim Van Fleet, Longview, WASHINGTONStore Location: Portland East -
Thank you Sticks for making my dreams come true.
robert guess, centralia, WASHINGTONStore Location: Portland East -
A great boat buying experience from start to finish.
Nikita Kozlov -
I have been buying alumaweld boats through Stevens marine for over 25 years. The nice thing about Stevens is that i have dealt with the same two salesman the entire time. Thanks to Brad and Chris for there effort to make a company successful.
Charlie Foster -
My wife Kerry and I bought a boat from your company on the 4th of last month.\r\n\r\nWe purchased a 2010 Alumaweld Intruder and we purchased the boat as is.\r\n\r\nWe like the boat and we liked the service and help we got from Eric Stevens. Eric was helpful and friendly and has patiently answered my questions, and we have been treated with kindness and consideration by all at the Tigard location.Thank you.
Ken Kerr -
I wanted to express my great thanks to Daniel in parts and service for helping us with a problem which was an emergency this weekend. He went out of his way. Thank you Stevens Marine from a customer of many decades. We are very grateful.
James Huegli -
Thanks for getting me in today for service. I really appreciate the accommodation. Mucky carb likely due to ethanol. Your staff is great. I interacted with Bret today and he was very knowledgable and helpful. The kind of guy I would hire! Enjoy your Summer.
Lindsay -
Hello Rick, I have had my 8 hp Mercury in your shop several times over the last few weeks. I purchased the motor on Craigslist where I was able to see the motor run and was assured the lower unit oil had just been changed, knowing nothing about outboard motors I believed I had made a good purchase. Turns out I was wrong, the lower unit needed to be resealed and later found out it had carburetor trouble. Your service department has gone to great lengths to provide me with a useable motor. First in helping me get started on resealing the lower unit to finishing the job when I realized I was in over my head. To most importantly, sticking to your estimate for my carburetor troubles. And lastly to explaining how water was getting into the fuel because of the missing cover for the gas tank gage. Jim, Brett and Daniel have been very helpful from my first questions about outboards before I purchased my motor to, I feel helping make the right decisions regarding my motor. I would also like to thank you since you made the decision to "make the customer happy". Any service I need on my motor I'll be sure to bring it in. Also, I will tell anyone who happens to discuss outboards with me how pleased I am with your service department. Being a small business owner I can tell and appreciate excellent service. Thank you again to you and your staff. Happy New Year. Hans Harper Harper Construction & Renovation, LLC 1285 SW 84th Ave. PDX, OR 97225 CCB# 148312 503-203-6804 Hans 971-207-4802.
Betsy -
I just wanted to drop you a quick line in regards to my recent boat purchase with your sales manager, Chris Burgi. I began looking for a used boat last May and had certain criteria in the purchase that made it a challenge to find the right boat. Chris worked and worked for me finally finding the right boat and price in early September. After the technicians went through the boat and fixed all that needed to be fixed I received the boat last Saturday. Chris came in on his day off to accommodate my busy schedule. It is wonderful to see a person who has the customer in the forefront of his mind. He has called and followed up with me about the boat and the whole purchasing experience was stress free. I have purchased 6 boats over the years but this is my first experience with Stevensmarine, (have a bit of a problem), I will in the future be a repeat customer. Thanks
Ryan Wraught -
Wanted to say "Thanks to the Tigard Parts Department!" The young man that helped us was top notch. He really took the time to understand our needs. He showed us what would work and he made sure we had everything to do the job right. We drove over 60 miles to your store, but you guys made it worth the trip. Well Done! Thanks!
Steve G -
We are at Sekiu and just won the fishing derby. There was a lightning storm and we blew by all the other boats going to the marina!! The boat is awesome! The pics are on Olson\'s Facebook. Thanks for everything! You guys are the best.
Dave Barnes
Thanks Mike for helping purchase my first boat, smoker craft osprey. Great experience and comfortable experience, Mike was very knowledgeable and no pressure. Highly recommended